You Love Robocalls, Right?

For Immediate Release:

Dateline: East Greenwich, RI

John Naisbitt coined “High tech/High touch” in his 1982 best-seller, Megatrends.
It’s as true today as it was then, maybe more so. AI is a tool, not a conclusion. Firms that will distinguish themselves are those that will personalize customer approaches, not retreat into a technological cocoon.
Do you think all those irate customers cursing out the automated cashier machines in stores are happy with that option? And when an employee has to intervene so frequently do you think that store is cutting expenses?

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source http://www.expertclick.com/NewsRelease/You-Love-Robocalls-Right,2024302662.aspx

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