How Frazier Improved Visibility, Planning, and Customer Fulfillment
Connecting Customer Demand, Capacity Planning, Scheduling, and ERP Technology to Support Growth For engineer-to-order manufacturers, customer service depends on far more than production schedules. Customer demand changes. Installation dates move. Engineering requirements evolve. Capacity constraints emerge. Labor availability fluctuates. Priorities shift daily. The challenge is not simply producing products. The challenge is creating visibility across the organization so that sales, engineering, project management, planning, manufacturing, and operations can make informed decisions and execute effectively. This was the opportunity facing Frazier Industrial Company. As North America’s leading manufacturer of industrial storage rack systems, Frazier serves customers with highly customized solutions across multiple manufacturing facilities throughout the United States, Canada, and Mexico. As the company continued to grow, leadership recognized the need for stronger ...